Details
Survey: LSEG Customer Experience Feedback Survey
Communication: First survey reminder
Organiser: London Stock Exchange Group (LSEG)
Purpose: To understand customer experiences, identify areas for improvement and gather feedback concerning LSEG’s products and services.
Primary question: Participants are asked how likely they are to recommend LSEG to other people based on their experience with its products.
Rating scale
Responses may be submitted on a scale from 0 to 10.
A score of 0 represents “Very Unlikely,” while a score of 10 represents “Very Likely.”
Products covered: The survey applies to the LSEG products and services that participants use or know about.
LSEG Data & Analytics: The survey includes LSEG Data & Analytics, previously known as Refinitiv.
Risk Intelligence: Customer feedback may be submitted regarding LSEG Risk Intelligence.
FTSE Russell: The survey also covers customers’ experience with FTSE Russell.
London Stock Exchange: Participants may evaluate their experience with London Stock Exchange products and services.
LCH: Feedback concerning LCH is included within the survey’s scope.
Regulatory Reporting Solutions: Participants may provide feedback regarding LSEG’s regulatory-reporting services.
Post Trade Solutions: The survey covers Post Trade Solutions, including services previously associated with Acadia, Quantile, TradeAgent and SwapAgent.
Additional comments: After choosing a score, participants are directed to a short feedback page where they may provide further comments.
Follow-up concerns: Customers may raise concerns they would like LSEG to review or follow up on.
Estimated completion time: The survey is expected to take less than two minutes.
Social initiative: For every completed survey, LSEG will provide a nutritious meal to a schoolchild in India through the Akshaya Patra Foundation.
Voluntary participation: Taking part in the survey is voluntary.
Marketing use: LSEG states that responses will not be used for marketing purposes.
Reporting: Only aggregated survey results will be reported or shared, and individual responses will not be singled out.
Confidentiality: The survey is managed by LSEG in accordance with applicable data-protection regulations.
Identifiable responses: Responses will be identifiable to LSEG and handled securely under its privacy procedures.
Survey representative: Jasmeet Manipal, Director—Research, Insights and Analytics, London Stock Exchange Group.
Participation: Customers may access the survey by selecting a rating or using the survey link provided in the original reminder.
