Details
Survey: LSEG Customer Experience Feedback Survey
Organiser: London Stock Exchange Group (LSEG)
Purpose: To understand customer experiences, identify areas for improvement and collect feedback about LSEG’s products and services.
Primary question: Participants are asked how likely they are to recommend LSEG to others based on their experience with its products.
Rating scale: Responses can be submitted on a scale from 0 to 10, where 0 represents “Very Unlikely” and 10 represents “Very Likely.”
Products covered:
LSEG Data & Analytics, previously known as Refinitiv
Risk Intelligence
FTSE Russell
London Stock Exchange
LCH
Regulatory Reporting Solutions
Post Trade Solutions, previously including Acadia, Quantile, TradeAgent and SwapAgent
Additional comments: After selecting a score, participants will be directed to a short feedback page where they can provide further comments.
Concerns and follow-up: Participants may use the feedback page to raise concerns they would like LSEG to address or follow up on.
Estimated completion time: The survey is expected to take less than two minutes.
Social initiative: For every completed survey, LSEG will provide a nutritious meal to a schoolchild in India through the Akshaya Patra Foundation.
Voluntary participation: Participation in the survey is voluntary.
Marketing use: LSEG states that the feedback will not be used for marketing purposes.
Reporting: Only aggregated survey results will be reported or shared. Individual responses will not be singled out in published findings.
Privacy: Survey responses will be identifiable to LSEG and handled in accordance with applicable data-protection regulations.
Survey representative: Jasmeet Manipal, Director—Research, Insights and Analytics, London Stock Exchange Group.
